Excellent white paper on the importance of a uniform definition around patient experience, which will aid in standardizing evaluation efforts. It’s exciting how the Beryl Institute is calling the healthcare industry into action, and helping to translate patient need into positive experiences: http://www.theberylinstitute.org/news/205173/Importance-of-Defining-Patient-Experience-in-Healthcare-Examined-by-The-Beryl-Institute-.htm