Our Services

Uncover & crystallize patient and HCP needs

Through our unique frameworks, we develop a clear understanding of patient/HCP needs to enable the effective design of seamless support services.

Build patient support programs & capabilities

We plan and build outstanding service delivery capabilities and seamlessly integrate these with field-based resources to ‘wow’ your customers.

Design impactful patient/HCP support experiences

We prioritize key moments along the patient journey and design meaningful interactions and services that reduce patient and HCP barriers to therapy.

Optimize patient support program performance

We refine and continuously improve the Program while providing ongoing patient insights to your organization.

Uncover & Crystallize Patient/HCP Needs

Nuvera uses proven proprietary frameworks – Patient Journey Exploration and Treatment Experience Blueprint to understand patient/HCP needs through a multifaceted optic (clinical, situational and functional) and to integrate the insights uncovered across different research efforts into a single and actionable organizational asset – a Treatment Experience Blueprint.

Examples of the projects Nuvera delivered:

  • Treatment Experience Blueprint – Aligning ‘Moments That Matter’
  • Patient Services Transformation & Evolution
  • Competitive Analysis & Provider Engagement Strategy
  • Patient/HCP Needs Diagnostic Framework
  • Understanding e-Services & EMR Utilization & Integration

Click the slide above to enlarge.

Click the slide above to enlarge.

Design Impactful Patient/HCP Support Experiences

Nuvera’s Treatment Experience Design Methodology helps identify key stakeholder interactions & influencers as well as key challenges and areas of opportunity along the patient journey. Based on the prioritized ‘moments that matter’, Nuvera’s team is able to recommend support services with the highest potential for modifying behaviors and reducing barriers to therapy and to design desired treatment experiences, interactions and services.

Examples of the projects Nuvera delivered:

  • Patient Services Program Strategy & Support Offerings
  • Patient Services Field Pull Through Roles Design and Operations
  • Traditional & New Innovative Support Services Development
  • Drug Utilization Pathways & Execution Roadmap
  • e-Services Strategy

Build Patient Support Programs and Capabilities

Nuvera is the only consulting company experienced in challenges of operationalizing Patient Support Programs such as:

  • Integrating multiple stakeholders (patient navigators, field force, managed markets, and specialty pharmacy hubs) into the overall service delivery model
  • Integrating patient support strategy with product launch and marketing strategies
  • Creating vendor agnostic systems to manage customer engagement
  • Mapping the cadence and impact of customer touchpoints to anticipate customer need
  • Designing feedback loops & analytics engines to gather information for Program optimization

Examples of the projects Nuvera delivered:

  • Customer Segmentation & Experience Management
  • In-home Injection & Administration Support
  • Voucher Design & Business Case
  • Adherence Support Program Implementation

Click the slide above to enlarge.

Click the slide above to enlarge.

Optimize Patient Support Program Performance

We help our clients refine and continuously improve their Patient Support Programs while providing ongoing patients insights to your organization. Some of the techniques we use to evaluate the status quo and recommend changes include Stakeholder Needs Assessments, Benchmark Analysis, and Target Treatment Experience Blueprint.

Examples of the projects Nuvera delivered:

  • Customer Segmentation & Experience Management
  • In-home Injection & Administration Support
  • Voucher Design & Business Case
  • Adherence Support Program Implementation

We turn insights into effective patient & HCP support strategies and services to deliver a seamless treatment experience